Delete Your Account

How to delete your LogisticsX Driver account and the data associated with it.

Last updated: October 16, 2026

Overview

LogisticsX provides the LogisticsX Driver mobile application for truck drivers. You can request deletion of your driver account and personal data at any time, either directly from the app or by contacting our privacy team.

This page describes the steps to take, what data is removed, what we are legally required to retain, and how long the process takes.

Delete from the Driver App

The fastest way to delete your account is from inside the LogisticsX Driver app:

  1. Open the LogisticsX Driver app and sign in.
  2. Tap the More tab, then Privacy and data .
  3. Tap Delete my account .
  4. Optionally enter a reason, then confirm. The request enters a 30-day grace period during which you can cancel it from the same screen.

Request Deletion by Email

If you no longer have access to the app, email privacy@logisticsx.app from the address associated with your driver account and include:

  • Your full name as it appears on your driver profile
  • The phone number or email used to sign in
  • The name of the carrier / company you drove for

We will verify ownership before processing the request. Verification typically takes 1–3 business days.

What Gets Deleted

After the grace period ends, the following is permanently removed or replaced with placeholders, so the records that remain no longer identify you:

  • Your name, replaced with a placeholder on your account and on every carrier profile you belong to
  • Your email address and phone number
  • Your home address on your driver profile
  • Your sign-in: the account is locked and can no longer be used
  • The push notification token for your phone
  • The IP address and browser details stored with your privacy consents

What Your Carrier Keeps

The carrier you drive for owns its operational records, and federal and state rules require it to keep many of them after you leave. These records are not deleted when you delete your account. Where they show your name, it is replaced with the placeholder. To ask your carrier about a specific record, contact them directly.

  • Driver qualification file (CDL, medical certificate, license details)FMCSA 49 CFR §391.51 requires the carrier to keep a driver's qualification file for three years after the driver leaves.
  • Hours of Service (HOS) / ELD logsFMCSA 49 CFR §395.8(k) requires the carrier to keep driver duty status records for 6 months.
  • Inspection, accident, and safety recordsPre-trip and post-trip inspection reports, accident reports, and safety events are kept under FMCSA Parts 390 and 396.
  • Trip, load, and delivery records, including BOL and proof-of-delivery photosThese are the carrier's and its customers' business records, needed for billing, claims, and tax audits.
  • Truck location and mileage historyStored against the truck, not against you, and kept for IFTA fuel-tax reporting for 4 years.
  • Payroll, settlements, and tax formsKept for at least 4 years to comply with IRS, state labor, and 1099/W-2 reporting requirements.
  • Messages with dispatchKept as part of the carrier's operational record for the loads they relate to. Your name on them is replaced with the placeholder.

Timeline & Cancellation

Deletion requests follow a 30-day grace period :

  • Day 0: You submit the request. Your account keeps working so you can finish your current loads.
  • Days 1–30: You can cancel the request from the same Privacy and data screen, or by emailing us. Nothing is removed during this window.
  • After day 30: Within a day, your data is anonymized automatically and your account is locked. The deletion cannot be undone from this point.

Deleting Specific Data

If you only want specific data deleted (for example, your home address or a document you uploaded) without closing the account, email privacy@logisticsx.app describing what you want removed. You can also export a copy of your personal data from the same Privacy screen before requesting deletion.

Contact Us

Questions about account deletion or data retention? Contact us: